REFUND POLICY
APPROVED PROGRAMS – IN-CLASS OR COMBINED DELIVERY REFUND DUE
Before program start date, institution receives a notice of withdrawal:

●     No later than seven days after student signed the enrolment contract, and

●     Before the program start date

100% tuition and all related fees, other than application fee.

Related fees include administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials.

●      At least 30 days before the later of:

a)  The program start date in the most recent Letter of Acceptance (international students)

b) The program start date in the enrolment contract.

Institution may retain up to 10% of tuition, to a maximum of $1,000.

●      More than seven days after the student and institution signed the enrolment contract, and

●      Less than 30 days before the later of:

a)    The program start date in the most recent Letter of Acceptance (international students)

b)    The program start date in the enrolment contract.

Institution may retain up to 20% of tuition, to a maximum of $1,300.
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all approved programs, other than distance-education-only programs:

•    After the program start date, and up to and including 10% of instruction hours have been provided.

Institution may retain up to 30% of tuition.

•    After the program start date, and after more than 10% but before 30% of instruction hours have been provided.

Institution may retain up to 50% of tuition.

•    After the program start date, and 30% or more of the hours have been provided.

No refund due.
Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education):

•    A student does not attend the first 30% of the program.

Institution may retain up to 50% of the tuition paid.
Institution receives a evidence a study permit was denied (applies to international students requiring a study permit):

•    Before 30% of instruction hours would have been provided, had the student started the program on the later of the following:

a)  The program start date in the most recent Letter of Acceptance

b)  The program start date in the enrolment contract

•    Student has not requested additional Letter(s) of Acceptance.

100% tuition and all related fees, other than application fee.
APPROVED PROGRAMS – DISTANCE DELIVERY REFUND DUE
Before program start date, institution receives a notice of withdrawal:

●     No later than seven days after student signed the enrolment contract, and

●      Before the program start date

100% tuition and all related fees, other than application fee.

●      Student has completed no more than 30% of the program.

Institution may retain up to 30% of the tuition paid.

•    Student has completed more than 30% but less than 50% of the program.

Institution may retain up to 50% of the tuition paid.

•    Student has completed 50% or more of the program.

No refund due.
Completed means the student has received an evaluation of their performance for the specified percentage of hours of instruction.  If a student completed a portion of a program for which they did not receive an evaluation, that portion should not be included in the calculation of the percentage of the program completed.
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