Dental Office Administrative Assistant (DOAA)
Duration: 120 hours
Tuition Fee $2200
Dental Office Administrative Assistant (DOAA)
This comprehensive 120-hour program is designed to provide individuals with the essential skills needed to excel as dental office administrative assistants, particularly in front-desk operations. Covering foundational aspects of dentistry, participants will become familiar with routine procedures and gain proficiency in managing various administrative tasks crucial to the smooth functioning of a dental office.
The curriculum encompasses a wide range of topics, including patient record management, insurance form handling, appointment scheduling, and maintaining accurate records using computerized systems. Emphasis is placed on developing strong communication skills, both verbal and written, as well as cultivating professionalism suited to the dynamic environment of a dental practice.
Upon completion of the program, graduates will be equipped to thrive as competent and dependable members of any dental team, ready to contribute effectively to the success of the practice.
Admission Requirements
Prospective applicants must meet one of the following criteria: completion of secondary school or attainment of an equivalent qualification or being at least 19 years old with at least one year having passed since leaving secondary school before the start of classes. International students must demonstrate proficiency in English through one of the internationally recognized English language tests, such as IELTS, TOEFL, or equivalent examinations. The minimum required IELTS score for this program is 6 for each of the four language skills.
Career Opportunities
For Dental Office Administrative Assistants, over the period 2019-2028, new job openings are expected to total 30,000, meaning Dental Office Administrative Assistants can expect a good employment outlook over the next 10 years. The highest 10% of medical assistants earned more than $48,170 in 2021, or about $23 per hour.
Learning Objectives/Outcomes
At the end of this program, students will be able to :
- Communicate effectively.
- Use Medical Terminologies for better understanding
- Address Pharmaceutical issues.
- Follow the Medical Office Procedures.
- Manage billing.
Also known as the dental receptionist, the dental business assistant, or the dental administrator, the dental office administrator is the individual who manages the daily flow of the dental office through control and maintenance of the front office and administrative functions in the dental office. The dental office administrator is a member of the dental team who performs administrative procedures in the dental office.
The dental office administrator holds one of the most important positions in the dental office. Below are described in detail the duties, responsibilities, and expectations of this position. As the book progresses, you will begin to realize the comprehensiveness of this very important position.
Characteristics of a Successful Dental Office Administrator
Making the decision to enter the dental profession means that you have decided to enter one of the most challenging and exciting professions. Becoming a dental administrator means becoming a professional in the dental industry.
How you dress, talk, act, and work determines whether you are a professional. In the dental profession, there is great emphasis on the importance of professionalism. Your overall attitude toward yourself and the work that you do represents your level of professionalism. When you demonstrate professionalism, you treat patients and colleagues with respect at all times and show pride in the work that you do by arriving promptly every day and by doing your absolute best work every day. Your coworkers and the patients will show their appreciation for this professional attitude, and you will become a valued member of the dental team. Your role as a dental administrator is key in the development and maintenance of the image of the dental office you work in.
There are many legal concepts that you will become familiar with as you progress through your academic and practical education as a dental office administrator. Some of those legal concepts are presented in this chapter and cover concepts such as contracts and consent, types of law, negligence, fraud, malpractice, litigation, and invasion of privacy, all of which affect the dental office and your practice as a dental office administrator.
Every business and profession is affected by laws. Law refers to a system or body of rules of conduct in society enforced through a set of institutions. Laws in the United States consist of federal laws, state laws, and common law. Box 1 outlines examples of these laws and how they apply to dentistry. The dental office is bound by the laws of the state and the laws set out in its state Dental Practice Act. For this reason, laws relating to the practice of dentistry may vary from state to state.
What are the 4 types of communication?
The four types of communication in the communication process are verbal communication, non-verbal communication, written communication, and visual communication.
What is the concept of communication?
The concept of communication encompasses the methods and prerequisites necessary for successful communication to occur.
What are the principles of effective communication?
The principles of effective communication encompass the sender, the receiver, the message, the language, the channel, the medium, noise, the environment, and feedback.